Solid Customer Service Practices that Make a Big Difference - InteGrand
Customer service is one of InteGrand’s highest priorities. We believe that good customer service is the true test of how much a company values their customers! We personally work with everyone that we provide products to, and we understand our responsibility to respond to every question and special request. 
Here are just a few examples of our excellent customer service:
- At InteGrand, you’ll never reach a robot. It’s always an actual human being on the other end of the line.
- If you’ve ordered Grand Laser cartridges through Integrand, then all of your maintenance, repairs, parts and labor are free. Any problem with your product, and we’re there replacing it. If you are located within the Twin Cities area, standard printer repair response time is guaranteed within 24 hours.
- All InteGrand print technicians are certified, rigorously trained and have detailed knowledge of how your printer works. We have printer experts to help you determine what features and models will be the best fit for you.
- In addition to printers, we supply everything you need to keep them running, including toner and ink jet cartridges, ribbons, drums, fusers and maintenance kits.
InteGrand has been practicing superior service since the business was built in 2009. Our high-level sales force and customer service representatives work closely together to make sure that our customer’s needs are taken care of. Take it from our customers:
“I use InteGrand because I have one source for all my needs and when I need to get something done…it gets done the way I need it to be and when I want it. I have yet to get that from other vendors.”
– Jody L – Business Manager, Human Services
“Thanks for much for your great work. This has been very painless. You make me look good.”
Judy C. – Administrative Assistant, Pharmaceuticals
The experience a customer has matters, from beginning to end. Our mission is to make sure that we’re doing everything we can to ensure our customers have an effortless journey with our services.
